Document Design
JRP Advisors will bring
consistency across multiple
channels, whether it’s paper,
e-mail, PDF’s or your website to
improve the overall customer
experience, driving more self-
service. Creating customer
centric documents are essential
for customers to understand the
call to action, whether it’s
paying a bill or informing them
of a new program your company
has to offer.
JRP Advisors will guide you
through the steps to providing a
plus one customer experience:
- Discovery (Journey & User Stories)
- Gather Internal Stakeholder Requirements
- Create Initial Design Concept
- Obtain & Analyze Customer Feedback
- Build Iterative Document Design
- User Acceptance Testing
- Implementation
