Digital Communications
The customer expectation has
dramatically shifted over the
last ten years. Whether the
customer prefers to receive
communications via email, text
message, push notification, we
are here to assist. Creating a
robust preference database is
key to exceeding our customer
expectation.
E-delivery (E-mail & SMS Text)
JRP Advisors will show you how to obtain customer feedback and use it effectively to manage, track delivery preferences and obtain delivery receipts or e-failures. If it’s a billing notification or statement, customers should be able to pay with a few simple clicks. Our joint goal is to expand digital enrollments to significantly reduce costs. The JRP Advisor Team has designed award winning digital notifications and statements.Archiving
Easily accessible documents are essential for both customers and employees in order to have effective conversations. All correspondence, whether outgoing or incoming need to be stored and retained digitally to create a full 360 degree view of all communications. JRP Advisors will analyze an help create a document storage strategy that presents them back to your customers and employees for an improved experience.
